Over the last year Tandridge District Council has been working to minimise the impact of bad weather on services and improve residents' access to information.

If services are affected, information will be provided on the Council website www.tandridge.gov.uk/winter, as soon as possible. Residents can also call Customer Services on 01883 722000, or e-mail customerservices@ tandridge.gov.uk.

Preparing for bad weather Recycling, food, general and garden waste

In severe weather conditions, the Council and its contractor Biffa will make decisions about sending out the food waste, recycling, general waste and garden waste crews each morning at around 6am. If rounds are suspended due to bad weather, the Council's priority will be to collect food waste and other waste first and recycling and garden waste later when resources are available.

Roads and gritting

Surrey County Council is responsible for roads and pavements in Tandridge, including snow clearance and gritting. Any enquiries about gritting and snow clearance should be made to Surrey County Council on 0300 200 1003, or e-mail contact.centre@surreycc. gov.uk.

Working together

Surrey County Council, Tandridge District Council, along with the parish councils and chambers of commerce have developed partnerships to help with snow clearance and salting in town and village centres. Each of the areas co-ordinate volunteer teams of Snow Angels to help with winter maintenance and are given salt spreaders, snow shovels and salt by Tandridge District Council and Surrey County Council. This partnership allows the community to help clear snow more quickly in high streets and essential pedestrian and business areas, as well as to keep the local economy moving.

Grit bins

All grit bins are checked by Surrey County Council and filled before the start of the winter season. They are filled again after any snow. The grit should only be used on the roads and is not for personal use by residents on their own property.

Clearing snow and ice

Residents and businesses can also help by keeping an eye on elderly and vulnerable neighbours and if possible clearing snow away around their property or business making access easier not just for you, but also for other people including the recycling and waste collection crews. More information about clearing paths safely can be found on the website www.tandridge.gov.uk/winter.